Privacy policy

Collection of Personal Information

At Versant Mont-Sainte-Anne, we only collect the personal information necessary for specified purposes. When you make a reservation, we ask for details such as your name, email address, home address, date of birth, phone numbers, reservation specifics, information required at check-in or check-out, details of any events you’re organizing with us, as well as payment processing information, including credit card numbers (excluding the CVV). By providing this information, you consent to its use by Versant Mont-Sainte-Anne.

We caution that transmitting payment information, including credit card numbers, via email, SMS text message, or social networks is not secure. To protect your data, please provide it only through our reservation engine on our website or by phone.

We do not intend to collect personal information from minors (as defined by applicable laws). If such information is inadvertently received, we encourage parents or guardians to contact us so we can take appropriate steps to remove it.

Use of Information

The information we collect primarily helps us identify you, communicate as needed, personalize our service, and complete transactions. Additionally, this information aids us in market research to better understand our clientele’s needs, enhance our website’s effectiveness, and improve our promotional activities. When you make a reservation or a purchase, your email address is implicitly consented to be added to our mailing list. You may opt out of receiving our marketing communications by contacting us directly by phone or email at info@leversantmsa.com.

At Versant Mont-Sainte-Anne, we place great importance on protecting your personal information. We pledge not to sell your personal data to third parties and to use it solely for the purposes for which it was collected, except where we have your explicit consent, in emergencies to protect someone’s life, health, or property, or when legally required.

Access to Information

You have the right to access, update, or delete your personal information in our records, in accordance with the law. To exercise these rights, please contact us by email at info@leversantmsa.com. Please note that some information may be stored in backup systems or log files due to technical, financial, or legal constraints, which could prevent the complete deletion of your personal information following a request.

Information Protection

We have implemented industry-standard physical, electronic, and operational safeguards to prevent the loss, theft, unauthorized access, disclosure, or misuse of your personal information. We also comply with PCI standards and encrypt personal data, including payment card numbers. Access to your personal information is restricted to employees who need it to perform their duties.

Third-party Reservations and Modifications

If a third-party attempts to make a reservation on your behalf, whether it’s a family member, friend, or colleague, they must provide the same personal information you would normally provide. Unless otherwise stated, we assume that this third party has your consent and authorization to provide us with your personal information and make the reservation (and associated changes) on your behalf, in line with our privacy policy. The personal information provided by this third-party is subject to our privacy practices.

Cookies and Social Media Widgets

To manage our website optimally and enhance navigation, we collect standard data from internet log files. This data includes your IP address, browser type and language, access frequency, and referring website addresses. We use various cookies and conversion pixels for this purpose. Additionally, certain browsing activities may be recorded for analysis. It’s important to note that the collected data remains anonymous and won’t be disclosed to third parties. This approach aims to make assumptions to improve the experience on our website. We do not have the ability to profile your computer, extract information, or adjust settings to refuse or limit cookie usage.

Furthermore, our website incorporates social media features, such as the Facebook “Like” button. These features may collect your IP address, record the pages you visit on our site, and set a cookie to ensure proper functionality. Social media features and widgets may be hosted by third-parties or directly on our site. Your interactions with these features are governed by the privacy policy of the entity providing them.

Our website also offers other social media applications or services that encourage interaction between you, other users, and us. Any information you disclose using these applications, including personal information, may be viewed, collected, and used by other users. We have little or no control over these applications; therefore, we are not responsible for the use, misuse, or unlawful appropriation of any information you disclose through these applications by other users.

For any inquiries regarding your personal information, please contact: info@leversantmsa.com